Greetings and welcome to our guide to Samsung Food's subscription plans across both iOS and Android platforms. In this article, we will address common questions on subscription management, including activation, cancellation, refunds, payment methods, automatic renewal, and payment information updates.
Our goal is to ensure that your experience with Samsung Food is as seamless as possible. So, without further ado, let's delve into the finer details of Samsung Food's subscription universe!
Unlocking the Nutrition Tracker Experience: Your Guide to Nutrition Tracker Subscription
Are you ready to take your nutrition tracking to the next level with Samsung Food's Plus Subscription? In this article, we'll guide you through the trial periods and how they work.
Unlocking Trial Periods:
With the Nutrition Tracker Premium Subscription, we're pleased to offer trial periods that allow you to experience the premium features before committing. Here's what you need to know:
Trial Period Duration:
- You have the option to try the Premium Subscription for free.
- With a monthly plan, you can enjoy a 7-day trial period.
- Opt for the yearly plan, and you'll have an extended 7-days trial period.
Getting Started:
During the trial period, you can access all the premium features without any charges. It's a great opportunity to explore and make the most of premium features such as:
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- Meal plan templates
- Smart Cook Mode
- Personalized Recipes feature
- Food List, or pantry feature
- Tailored Meal Plan feature
- Goal Tracker feature
- Ads-free journey
- And plenty more on the way!
Subscription Charges:
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After the trial period ends, regular subscription charges will apply. - not sure how much?
- Monthly plan: 6.99$
- Annual plan: 59.99$
- Please keep in mind that Apple and Google automatically convert all prices to your local currency.
- If you decide that the premium features aren't for you, you can unsubscribe before the trial ends to avoid any charges.
One-Time Trial:
- It's important to note that the trial period can only be applied once per user account.
- If you've had a subscription in the past but decided to unsubscribe, please be aware that the trial period won't be available if you decide to resubscribe
- In such cases, you'll be charged at the moment you subscribe
At Samsung Food, we're dedicated to enhancing your nutrition tracking experience. The trial periods offer you the perfect opportunity to explore the premium features and see how they fit into your lifestyle.
Understanding Billing with Samsung Food+:
On iOS:
When you purchase a subscription through our Samsung Food app on iOS, the transaction is processed through Apple's App Store. The charges for these upgrades will be applied to your iTunes account.
On Android:
For those using our Samsung Food app on Android devices, any upgrades you purchase are facilitated through Google's Play Store. The corresponding charges will then be billed to your Play Store account.
Troubleshooting Your Subscription or Purchase Activation
We understand that occasionally, subscription or purchase activations may not go as smoothly as expected. In this section, we'll help you identify common issues and provide guidance on resolving them.
Potential Reasons for Failed Activation
The most common reasons why your subscription or purchase hasn't been activated are:
- Purchase Failure: Subscription activation may fail for various reasons, such as insufficient funds, banking restrictions, or technical errors. It's essential to ensure your payment method and account are in good standing.
- Activation: If you have ruled out any problems with your purchase, then please get in touch on support@samsungfood.com so we can look into the activation for you.
Instructions for Resolving Activation Issues:
If you find yourself facing activation problems, follow these simple steps to troubleshoot:
- Download the App: Ensure you have the latest version of the Samsung Food app installed on your device.
- Log In: Sign in to your Samsung Food account using your credentials.
- Access Your Profile: Click on your avatar located in the top right corner to access your profile.
- Navigate to Settings: Once in your profile, locate the settings option, represented by an icon in the top right corner of the screen.
- Upgrade to Samsung Food+: Click on the "Get Samsung Food+" button to initiate the activation process.
- Restore Your Purchase: If you suspect that your subscription hasn't been properly activated, select the "Restore Purchase" option to retrigger the activation process.
By following these steps, you can resolve activation issues and enjoy the full benefits of your Samsung Food+ subscription. If you encounter any further difficulties or have specific inquiries, please feel free to reach out to our support team at support@samsungfood.com. We're here to assist you every step of the way.
Managing Your Subscription: How to Cancel
We understand that subscription preferences can change, and you may want to cancel your subscription. Here's a straightforward guide on how to do it, depending on where you made your purchase.
If You Purchased via the Apple App Store:
- First, open your device's Settings app.
- Locate and tap on your name to access your Apple ID settings.
- Now, tap on "Subscriptions" to view your active app subscriptions.
- Find the subscription associated with our app and tap on it.
- Scroll down if necessary to find the "Cancel Subscription" button. When you see this button, go ahead and tap it.
Note: If you don't see the "Cancel Subscription" button and notice an expiration message in red text, this means your subscription is already canceled.
If You Purchased via Google Play:
- On your Android device, head to "Subscriptions in Google Play" by clicking here.
- You'll see a list of your active subscriptions.
- Find the subscription associated with our app and tap on it.
- Within the subscription details, you'll find the "Cancel Subscription" option. Tap it.
- Follow the on-screen instructions to complete the cancellation process.
We want to ensure that managing your subscription is hassle-free. If you have any questions or require further assistance with the cancellation process, please don't hesitate to contact us at support@samsungfood.com. Your satisfaction is our priority, and we're here to help you every step of the way.
Need a Refund? Your Options and How to Proceed
We understand that there may be circumstances where you'd like to request a refund for your subscription. Here's a guide on how to do it, depending on where you made your purchase.
If You Purchased via the Apple App Store:
Users who bought their subscription via the Apple App Store have the option to request a refund directly from the Apple Support Center. Detailed instructions can be found here.
If You Purchased via Google Play:
For those who made their purchase via Google Play, the option to request a refund is available directly from the Google Play Support Center. You can access step-by-step instructions here.
Accepted payment methods
Accepted payment methods vary depending on the device you’re using and the payment type you select.
- Visit Apple Support for a list of payment methods accepted by the App Store.
- Visit Google Play Support for a list of payment methods accepted by the Google Play Store.
How to update payment information?
To update or change your payment method for Samsung Food subscription purchases, you can make the necessary changes by referring to the information provided on the following pages:
If you have any questions or need assistance, please don't hesitate to reach out to us at support@samsungfood.com.
Samsung Food Team